:root,:root[data-theme=light]{--font-sans:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;--bg:#f4f4f4;--panel:#ffffff;--panel2:#f7f7f7;--surface-0:#ffffff;--surface-1:#fafafa;--surface-2:#f0f0f0;--surface-3:#e4e4e4;--line:#d4d4d4;--line-strong:#a3a3a3;--text:#111111;--text-soft:#333333;--muted:#686868;--muted-2:#858585;--sidebar:#ffffff;--shadow-color:#000000;--green:#20a17b;--pink:#bd1379;--teal:var(--green);--red:#F98069;--amber:var(--muted);--on-accent:#ffffff;color-scheme:light}:root[data-theme=dark]{--bg:#090909;--panel:#111111;--panel2:#171717;--surface-0:#0b0b0b;--surface-1:#121212;--surface-2:#1b1b1b;--surface-3:#252525;--line:#303030;--line-strong:#555555;--text:#f5f5f5;--text-soft:#d2d2d2;--muted:#999999;--muted-2:#777777;--sidebar:#0d0d0d;--shadow-color:#000000;--on-accent:#ffffff;color-scheme:dark}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#090909;--panel:#111111;--panel2:#171717;--surface-0:#0b0b0b;--surface-1:#121212;--surface-2:#1b1b1b;--surface-3:#252525;--line:#303030;--line-strong:#555555;--text:#f5f5f5;--text-soft:#d2d2d2;--muted:#999999;--muted-2:#777777;--sidebar:#0d0d0d;--shadow-color:#000000;--on-accent:#ffffff;color-scheme:dark}}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--text);font-family:var(--font-sans)}button,input,select,textarea{font:inherit}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--pink);outline-offset:2px}.shell{min-height:100vh;display:grid;grid-template-columns:244px minmax(0,1fr)}.sidebar{border-right:1px solid var(--line);padding:28px 18px;display:flex;flex-direction:column;background:var(--sidebar);position:sticky;top:0;height:100vh;z-index:20}.brand{font-weight:760;font-size:20px;display:flex;align-items:center;gap:11px;padding:0 10px 32px}.brand>span:nth-child(2) span{color:var(--pink)}.brandMark{display:grid;place-items:center;background:var(--pink);color:var(--on-accent);width:31px;height:31px;border-radius:9px;font-family:var(--font-sans);font-style:italic;font-size:23px}.mobileClose{display:none;margin-left:auto;background:none;border:0;color:var(--muted);font-size:25px}.sidebar nav{display:grid;gap:5px}.sidebar nav button{border:0;background:transparent;color:var(--text-soft);text-align:left;padding:11px 13px;border-radius:8px;cursor:pointer}.sidebar nav button:focus-visible,.sidebar nav button:hover{color:var(--text);background:var(--surface-2);outline:none}.shadow{margin-top:10px;border:1px solid var(--line);background:var(--surface-2);border-radius:10px;padding:12px;display:flex;gap:9px;align-items:center}.accountState,.shadow>span{width:8px;height:8px;border-radius:50%;background:var(--teal);box-shadow:0 0 10px var(--teal);flex:0 0 auto}.shadow>span{background:var(--muted);box-shadow:none}.shadow.live{border-color:var(--green);background:var(--surface-2)}.shadow.live>span{background:var(--green);box-shadow:0 0 10px var(--green)}.shadow small,.shadow strong{display:block;font-size:12px}.logoutButton{margin-top:10px;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:transparent;color:var(--muted);cursor:pointer}.logoutButton:hover{color:var(--text);background:var(--surface-2)}.themeSwitch{margin-top:auto;width:100%;display:grid;grid-template-columns:28px 1fr 38px;align-items:center;gap:9px;padding:10px;border:1px solid var(--line);border-radius:8px;background:var(--panel);color:var(--text);text-align:left;cursor:pointer}.themeSwitch:hover{border-color:var(--pink)}.themeSwitch>span{color:var(--pink);font-size:17px;text-align:center}.themeSwitch small,.themeSwitch strong{display:block}.themeSwitch strong{font-size:11px}.themeSwitch small{margin-top:2px;color:var(--muted);font-size:9px}.themeSwitch>i{position:relative;width:38px;height:20px;border:1px solid var(--line-strong);border-radius:99px;background:var(--surface-2)}.themeSwitch>i:after{content:"";position:absolute;top:3px;left:3px;width:12px;height:12px;border-radius:50%;background:var(--pink);transition:transform .18s ease}.themeSwitch>i.system:after{transform:translateX(9px)}.themeSwitch>i.dark:after{transform:translateX(18px)}.loginShell{min-height:100vh;display:grid;place-items:center;padding:24px}.loginCard{width:min(430px,100%);padding:34px;border:1px solid var(--line);border-radius:16px;background:var(--panel);box-shadow:0 30px 90px rgba(0,0,0,.35)}.loginBrand{display:flex;align-items:center;gap:11px;margin-bottom:38px;font-size:20px}.loginBrand strong span{color:var(--pink)}.loginCard h1{margin:0 0 8px;font:500 38px var(--font-sans)}.loginIntro{margin:0 0 26px;color:var(--muted);line-height:1.55;font-size:13px}.loginCard form{display:grid;gap:16px}.loginCard label{display:grid;gap:7px;color:var(--text-soft);font-size:12px;font-weight:700}.loginCard label small{color:var(--muted);font-weight:400}.loginCard input{width:100%;border:1px solid var(--line);border-radius:8px;background:var(--surface-1);color:var(--text);padding:12px 13px;outline:none}.loginCard input:focus{border-color:var(--pink);box-shadow:0 0 0 3px color-mix(in srgb,var(--pink) 12%,transparent)}.loginCard .primaryButton{width:100%;margin-top:5px}.loginError{padding:10px 12px;border:1px solid var(--red);border-radius:8px;background:var(--surface-2);color:var(--red);font-size:12px}.loginFoot{display:block;margin-top:22px;color:var(--muted);text-align:center}.assistantHint{margin:14px 0 0;color:var(--muted);font-size:11px;line-height:1.55}.aiModeBadge{display:inline-flex;margin:8px 0 18px;padding:6px 9px;border:1px solid var(--line);border-radius:99px;background:var(--surface-2);color:var(--green);font-size:10px;font-weight:750}.assistantAnswer{margin-bottom:18px;padding:18px;border:1px solid var(--line);border-radius:11px;background:var(--surface-1)}.assistantAnswer>div{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.assistantAnswer .eyebrow{margin:3px 0 0}.assistantAnswer .aiModeBadge{flex:0 0 auto;margin:0}.assistantAnswer h2{margin:14px 0 8px;font-size:18px;line-height:1.4}.assistantAnswer>p{margin:0;color:var(--text-soft);font-size:13px;line-height:1.7;white-space:pre-wrap}.evidenceHeading{margin:22px 0 10px;color:var(--muted);font-size:9px;font-weight:800;letter-spacing:.09em}.assistantMatch{margin:12px 0 4px;padding:11px 12px;border:1px solid var(--green);border-radius:8px;background:var(--surface-2);text-align:left}.assistantMatch>div{display:flex;justify-content:space-between;gap:12px;color:var(--green);font-size:11px}.assistantMatch p{margin:6px 0;color:var(--text)}.assistantMatch blockquote{margin:7px 0 0;padding-left:10px;border-left:2px solid var(--teal);color:var(--text-soft);font-size:11px;font-style:italic}.shadow small{color:var(--muted);margin-top:3px}.shadow.live small{color:var(--green)}.content{padding:38px 44px 56px;max-width:1480px;width:100%;margin:auto;min-width:0}.content header{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:25px;scroll-margin-top:20px}.eyebrow{font-size:10px;letter-spacing:.17em;color:var(--muted);font-weight:800;margin:0 0 8px}.content h1{font:500 37px var(--font-sans);margin:0 0 7px}.content header p:last-child{color:var(--muted);margin:0}.headerActions{display:flex;gap:9px}.iconButton,.primaryButton{border:0;border-radius:8px;cursor:pointer;font-weight:750;height:42px}.primaryButton{background:var(--pink);color:var(--on-accent);padding:0 17px;min-width:150px}.primaryButton:disabled{opacity:.65;cursor:wait}.iconButton{width:42px;background:var(--surface-2);color:var(--text-soft);border:1px solid var(--line);font-size:20px}.primaryButton:hover:not(:disabled){filter:brightness(1.08)}.health{border:1px solid var(--line);background:var(--surface-1);border-radius:10px;padding:14px 17px;display:flex;gap:17px;align-items:center;color:var(--muted);font-size:12px}.health strong{color:var(--green)}.pulse{width:8px;height:8px;background:var(--teal);border-radius:50%;box-shadow:0 0 10px var(--teal)}.right{margin-left:auto}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:17px 0}.metrics article,.panel{background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 40px rgba(0,0,0,.12)}.metrics article{padding:19px;min-width:0}.metrics label,.metrics small{display:block;color:var(--muted);font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.metrics strong{display:block;font:500 30px var(--font-sans);margin:10px 0 7px}.metrics .danger{color:var(--red)}.section{scroll-margin-top:18px}.panel{padding:20px}.panelHead{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:13px}.panel h2{font:500 21px var(--font-sans);margin:0}.filters{display:flex;gap:5px;padding:3px;border:1px solid var(--line);background:var(--surface-1);border-radius:8px}.filters button{border:0;background:transparent;color:var(--muted);font-size:10px;padding:6px 9px;border-radius:5px;cursor:pointer}.filters button.selected{background:color-mix(in srgb,var(--pink) 12%,var(--panel));color:var(--pink)}.incidentList{border-top:1px solid var(--line)}.incidentCard{border-bottom:1px solid var(--line)}.incidentMain{display:grid;grid-template-columns:72px minmax(0,1fr) 48px 20px;gap:13px;align-items:center;width:100%;padding:14px 2px;background:none;border:0;color:inherit;text-align:left;cursor:pointer}.incidentMain:hover{background:color-mix(in srgb,var(--text) 3%,transparent)}.severity{text-align:center;text-transform:uppercase;font-size:8px;letter-spacing:.07em;padding:6px 5px;border-radius:5px}.severity.critical{color:var(--red);background:var(--line)}.severity.warning{color:var(--red);background:var(--surface-2)}.severity.info{color:var(--text-soft);background:var(--surface-2)}.incidentMain small,.incidentMain strong{display:block}.incidentMain strong{font-size:12px}.incidentMain small{font-size:10px;color:var(--muted);margin-top:5px}.confidence{font-size:11px;color:var(--muted);text-align:right}.chevron{color:var(--muted);font-size:18px;transition:transform .2s}.expanded .chevron{transform:rotate(180deg)}.incidentDetail{display:grid;grid-template-columns:1fr 1fr 150px;gap:18px;padding:2px 2px 17px 87px}.incidentDetail label{display:block;color:var(--muted);font-size:9px;text-transform:uppercase;letter-spacing:.1em;margin-bottom:5px}.incidentDetail p{font-size:11px;line-height:1.5;color:var(--text-soft);margin:0}.incidentDetail select{align-self:start;background:var(--surface-1);border:1px solid var(--line);color:var(--text);padding:8px;border-radius:7px;font-size:11px;width:100%}.twoColumns{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(280px,.55fr);gap:14px;margin-top:14px}.tableWrap{overflow:auto;margin:0 -5px}table{width:100%;border-collapse:collapse;font-size:11px}th{text-align:left;color:var(--muted);font-size:9px;text-transform:uppercase;letter-spacing:.09em;font-weight:700;padding:9px 11px;border-bottom:1px solid var(--line)}td{padding:11px;border-bottom:1px solid color-mix(in srgb,var(--line) 65%,transparent);color:var(--text-soft)}tbody tr:last-child td{border-bottom:0}.campaignDot{display:inline-block;width:5px;height:5px;border-radius:50%;background:var(--amber);margin-left:6px}.callStatus,.direction{font-size:9px;padding:4px 6px;border-radius:5px;white-space:nowrap}.direction.inbound{color:var(--text-soft);background:var(--surface-2)}.direction.outbound{color:var(--muted);background:var(--surface-2)}.callStatus.completed,.callStatus.transferred{color:var(--green);background:var(--surface-2)}.callStatus.failed{color:var(--red);background:var(--surface-2)}.callStatus.in_progress{color:var(--pink);background:var(--surface-2)}.countPill{font-size:10px;color:var(--text-soft);border:1px solid var(--line);padding:5px 8px;border-radius:10px}.analysisRow{margin:16px 0}.analysisRow>div:first-child{display:flex;justify-content:space-between;color:var(--text-soft);font-size:11px;margin-bottom:7px}.bar{height:7px;background:var(--surface-2);overflow:hidden}.bar,.bar i{border-radius:5px}.bar i{display:block;height:100%;min-width:0;transition:width .5s}.bar.teal i{background:var(--text-soft)}.bar.amber i{background:var(--amber)}.bar.rose i{background:var(--red)}.hint{line-height:1.55;border-top:1px solid var(--line);padding-top:13px;margin:20px 0 0}.hint,.legend{font-size:10px;color:var(--muted)}.legend{display:flex;gap:14px}.legend span{display:flex;align-items:center;gap:6px}.legend i{width:8px;height:8px;border-radius:2px}.legendInbound{background:var(--text-soft)}.legendOutbound{background:var(--line-strong)}.trendChart{height:165px;display:flex;gap:12px;align-items:stretch;padding:12px 8px 0;border-bottom:1px solid var(--line);background:repeating-linear-gradient(to bottom,transparent 0,transparent 36px,color-mix(in srgb,var(--line) 50%,transparent) 37px)}.trendColumn{flex:1 1;display:grid;grid-template-rows:1fr 24px;min-width:0}.bars{display:flex;align-items:end;justify-content:center;gap:5px}.bars i{display:block;width:min(23px,32%);border-radius:4px 4px 0 0;min-height:3px}.inboundBar{background:var(--text-soft)}.outboundBar{background:var(--line-strong)}.trendColumn>span{text-align:center;color:var(--muted);font-size:9px;padding-top:7px}.accountGrid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:17px}.accountGrid article{display:flex;gap:9px;align-items:center;padding:11px;border:1px solid color-mix(in srgb,var(--line) 75%,transparent);border-radius:8px;background:var(--surface-1);min-width:0}.accountGrid small,.accountGrid strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.accountGrid strong{font-size:10px}.accountGrid small{font-size:9px;color:var(--muted);margin-top:4px}.accountState.off{background:var(--muted);box-shadow:none}.empty{display:grid;place-items:center;padding:30px;color:var(--muted)}.empty span{display:grid;place-items:center;width:27px;height:27px;border:1px solid var(--line);border-radius:50%;color:var(--text-soft)}.empty p,.errorBanner{font-size:11px}.errorBanner{display:flex;justify-content:space-between;align-items:center;background:var(--surface-2);border:1px solid var(--red);color:var(--red);border-radius:9px;padding:11px 14px;margin-bottom:12px}.errorBanner button{border:0;background:none;color:inherit;font-size:18px;cursor:pointer}.boot{min-height:100vh;display:grid;place-content:center;justify-items:center;color:var(--muted);font-size:12px}.buttonSpinner,.spinner{display:inline-block;border-radius:50%;border:2px solid color-mix(in srgb,var(--pink) 22%,transparent);border-top-color:var(--pink);animation:spin .8s linear infinite}.spinner{width:30px;height:30px}.buttonSpinner{width:13px;height:13px;margin-right:7px;vertical-align:-2px;border-top-color:var(--surface-2)}.mobileTop{display:none}footer{text-align:center;color:var(--muted);font-size:9px;padding-top:25px}@keyframes spin{to{transform:rotate(1turn)}}@media (max-width:1100px){.content{padding:32px 28px 50px}.metrics{grid-template-columns:repeat(2,1fr)}.accountGrid{grid-template-columns:repeat(3,1fr)}.incidentDetail{grid-template-columns:1fr 1fr;padding-left:87px}.incidentDetail>label,.incidentDetail>select{grid-column:1/-1;max-width:220px}}@media (max-width:780px){.shell{display:block}.sidebar{position:fixed;left:-270px;width:244px;transition:left .2s;box-shadow:12px 0 30px rgba(0,0,0,.4)}.sidebar.open{left:0}.mobileClose,.mobileTop{display:flex}.mobileTop{align-items:center;gap:11px;color:var(--text-soft);font-weight:700;margin-bottom:23px}.menuButton{border:1px solid var(--line);background:var(--surface-2);color:var(--text);border-radius:7px;width:36px;height:34px}.content{padding:20px 17px 40px}.content header{align-items:flex-start}.content h1{font-size:31px}.content header>div:first-child>p:last-child{font-size:12px}.twoColumns{grid-template-columns:1fr}.accountGrid{grid-template-columns:repeat(2,1fr)}}@media (max-width:540px){.metrics{grid-template-columns:1fr 1fr;gap:9px}.metrics article{padding:15px}.metrics strong{font-size:25px}.health{gap:10px}.health span:not(.pulse):not(.right){display:none}.primaryButton{min-width:0;font-size:0;width:43px;padding:0}.primaryButton:after{content:"↻";font-size:19px}.iconButton{display:none}.filters{width:100%;overflow:auto}.panelHead{align-items:flex-start;flex-direction:column}.incidentMain{grid-template-columns:64px minmax(0,1fr) 18px}.confidence{display:none}.incidentDetail{grid-template-columns:1fr;padding:3px 2px 16px}.incidentDetail>label,.incidentDetail>select{grid-column:auto}.accountGrid{grid-template-columns:1fr}.legend{align-self:flex-end}.trendChart{gap:5px}.content header{gap:10px}}.sortBar{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:10px;color:var(--muted);font-size:10px}.sortBar>span{color:var(--text-soft)}.sortBar label{display:flex;align-items:center;gap:8px}.sortBar select{background:var(--surface-1);border:1px solid var(--line);color:var(--text);border-radius:7px;padding:8px}.conversationCard{display:block;width:100%;text-align:left;color:inherit;border:1px solid var(--line);background:var(--surface-1);border-radius:9px;padding:13px;cursor:pointer;transition:border-color .15s,transform .15s}.conversationCard:hover{border-color:var(--pink);transform:translateY(-1px)}.conversationCard p{color:var(--text-soft);font-size:11px;line-height:1.55;margin:8px 0 0;white-space:pre-wrap}.detailBackdrop{position:fixed;inset:0;z-index:100;background:rgba(2,8,12,.72);-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:flex;justify-content:flex-end}.detailDrawer{width:min(840px,96vw);height:100vh;overflow-y:auto;background:var(--surface-1);border-left:1px solid var(--line);box-shadow:-20px 0 70px var(--surface-0);padding:26px}.detailBadges{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:-7px 0 15px;color:var(--muted);font-size:9px}.detailBadges>span{border:1px solid var(--line);border-radius:6px;padding:5px 7px}.globalSummary{margin-top:20px;padding:17px;background:radial-gradient(circle at 100% 0,color-mix(in srgb,var(--text) 8%,transparent),transparent 38%),var(--surface-2);border:1px solid var(--line);border-radius:11px}.summaryTitle{display:flex;align-items:center;gap:11px}.summaryTitle>span{display:grid;place-items:center;width:34px;height:34px;flex:0 0 auto;color:var(--text);background:var(--surface-3);border-radius:9px}.summaryTitle h3{margin:0;font:500 17px var(--font-sans)}.globalSummary ul{display:grid;gap:8px;padding:0;margin:15px 0 12px;list-style:none}.globalSummary li{position:relative;padding-left:16px;color:var(--text-soft);font-size:11px;line-height:1.6}.globalSummary li:before{content:"";position:absolute;left:1px;top:.7em;width:5px;height:5px;border-radius:50%;background:var(--text-soft)}.globalSummary small{display:block;color:var(--muted);font-size:8px;border-top:1px solid color-mix(in srgb,var(--line) 65%,transparent);padding-top:9px}.transcriptSection{margin-top:24px}.transcriptHeading{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;margin-bottom:12px}.transcriptHeading h3{margin:0;font:500 19px var(--font-sans)}.transcriptHeading>span{color:var(--muted);border:1px solid var(--line);border-radius:10px;padding:5px 8px;font-size:8px}.transcriptMessages{display:grid;gap:11px;padding:15px;background:var(--surface-1);border:1px solid var(--line);border-radius:11px}.transcriptMessages article{display:flex;align-items:flex-start;gap:9px;max-width:88%}.transcriptMessages article.agent{justify-self:end;flex-direction:row-reverse}.transcriptMessages article.system{justify-self:center;max-width:95%}.speakerAvatar{display:grid;place-items:center;width:29px;height:29px;flex:0 0 auto;border-radius:50%;font-size:9px;font-weight:800}.agent .speakerAvatar,.caller .speakerAvatar,.speakerAvatar{background:var(--line);color:var(--text-soft)}.messageContent{min-width:0;padding:10px 12px;background:var(--surface-2);border:1px solid var(--line);border-radius:4px 11px 11px 11px}.agent .messageContent{background:var(--surface-2);border-color:var(--line);border-radius:11px 4px 11px 11px}.system .messageContent{background:var(--surface-1);border-style:dashed;border-radius:9px}.messageContent>div{display:flex;justify-content:space-between;gap:18px;margin-bottom:6px}.messageContent strong{color:var(--text-soft);font-size:9px}.agent .messageContent strong{color:var(--text)}.messageContent span{color:var(--muted);font-size:8px;white-space:nowrap}.messageContent p{color:var(--text-soft);font-size:12px;line-height:1.62;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.transcriptEmpty{color:var(--muted);text-align:center;border:1px dashed var(--line);border-radius:9px;padding:35px 15px;font-size:11px}.detailBackdrop>.detailDrawer>.spinner:only-child{display:block;margin:45vh auto}.detailHead{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.detailHead h2{font:500 26px var(--font-sans);margin:0 0 6px}.detailHead span{color:var(--muted);font-size:11px}.detailHead button{border:1px solid var(--line);background:var(--surface-2);color:var(--text);width:36px;height:36px;border-radius:8px;font-size:20px;cursor:pointer}.detailContext{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:18px}.detailContext>div{display:flex;align-items:center;gap:11px;min-width:0;background:var(--surface-2);border:1px solid var(--line);border-radius:9px;padding:12px}.detailContext i{display:grid;place-items:center;width:34px;height:34px;flex:0 0 auto;color:var(--text-soft);background:var(--surface-2);border-radius:8px;font-size:10px;font-style:normal;font-weight:800}.detailContext .agentContext{border-color:var(--line);background:var(--surface-2)}.detailContext .agentContext i{color:var(--text-soft);background:var(--line)}.detailContext small,.detailContext span,.detailContext strong{display:block;min-width:0}.detailContext small{color:var(--muted);font-size:8px;letter-spacing:.1em;margin-bottom:5px}.detailContext strong{color:var(--text);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.detailActions{display:flex;flex-wrap:wrap;gap:8px;margin:22px 0}.detailActions a,.detailActions button{color:var(--on-accent);background:var(--pink);text-decoration:none;font-size:11px;font-weight:750;padding:10px 13px;border-radius:7px;border:0;cursor:pointer}.detailActions a+a,.detailActions button{color:var(--text-soft);background:var(--surface-2);border:1px solid var(--line)}.detailActions button:disabled{opacity:.55;cursor:wait}.archiveNotice{display:flex;flex-direction:column;gap:4px;margin:-10px 0 20px;padding:12px 14px;border:1px solid var(--red);border-radius:8px;background:var(--surface-2);color:var(--red);font-size:11px}.archiveNotice strong{font-size:12px}.archiveNotice span{color:var(--red)}.archiveNotice em{color:var(--red);font-style:normal;margin-top:4px}.detailFacts{display:grid;grid-template-columns:repeat(2,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:9px;overflow:hidden}.detailFacts>div{background:var(--surface-1);padding:11px;min-width:0}.detailFacts span,.detailFacts strong{display:block}.detailFacts span{color:var(--muted);font-size:8px;text-transform:uppercase;letter-spacing:.08em}.detailFacts strong{margin-top:5px;font-size:10px;overflow-wrap:anywhere}.detailBlock{margin-top:20px}.detailBlock h3{font:500 17px var(--font-sans);margin:0 0 9px}.detailBlock pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;background:var(--surface-1);border:1px solid var(--line);border-radius:9px;padding:15px;color:var(--text-soft);font:11px/1.65 ui-monospace,monospace}.conditionalSettings{border-top:1px solid var(--line);margin-top:5px;padding-top:7px}.settingGroupTitle{color:var(--text-soft);font-size:9px;font-weight:800;letter-spacing:.09em;text-transform:uppercase;margin:12px 0 6px}.secretHint{color:var(--muted);font-size:9px;line-height:1.5;background:var(--surface-1);border-radius:7px;padding:9px}.secretHint code{color:var(--text)}.primaryButton:disabled{filter:saturate(.3)}.liveStatus{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:22px;background:linear-gradient(110deg,var(--surface-2),var(--surface-2));border:1px solid var(--line);border-radius:11px;padding:14px 17px;margin-bottom:14px}.liveStatus>div:first-child{display:flex;align-items:center;gap:11px}.liveStatus small,.liveStatus strong{display:block}.liveStatus>div:first-child strong{color:var(--green);font-size:11px}.liveStatus small{color:var(--muted);font-size:8px;margin-top:3px}.liveCallPulse,.livePulse{width:9px;height:9px;flex:0 0 auto;background:var(--teal);border-radius:50%;box-shadow:0 0 0 0 color-mix(in srgb,var(--green) 60%,transparent);animation:livePulse 1.8s infinite}.liveCount{display:flex;align-items:baseline;gap:7px}.liveCount strong{color:var(--teal);font:25px var(--font-sans)}.liveCount span{color:var(--text-soft);font-size:9px}.liveLegend{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:9px}.liveLegend i{width:7px;height:7px;background:var(--teal);border-radius:50%}.liveCalls{display:grid;gap:7px}.liveCalls>button{display:grid;grid-template-columns:12px minmax(130px,1fr) minmax(150px,1.2fr) minmax(150px,1.1fr) 82px 72px 55px;align-items:center;gap:11px;width:100%;color:inherit;text-align:left;background:var(--surface-1);border:1px solid var(--line);border-radius:9px;padding:13px;cursor:pointer}.liveCalls>button:hover{border-color:var(--pink);background:var(--surface-1)}.liveIdentity{min-width:0}.liveIdentity small,.liveIdentity strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.liveIdentity strong{font-size:10px}.liveIdentity.agent strong{color:var(--text)}.liveIdentity small{color:var(--muted);font-size:8px;margin-top:4px}.liveDuration{color:var(--text-soft);font:12px ui-monospace,monospace;text-align:right;white-space:nowrap}.liveCalls>button>i{color:var(--pink);font-size:8px;font-style:normal;text-align:right}.liveEmpty{display:grid;place-items:center;padding:55px 20px;color:var(--muted)}.liveEmpty>span{display:grid;place-items:center;width:42px;height:42px;color:var(--text-soft);border:1px solid var(--line);border-radius:50%;font-size:23px;margin-bottom:12px}.liveEmpty strong{color:var(--text-soft);font-size:11px}.liveEmpty small{font-size:9px;margin-top:5px}@keyframes livePulse{70%{box-shadow:0 0 0 7px color-mix(in srgb,var(--green) 0%,transparent)}to{box-shadow:0 0 0 0 color-mix(in srgb,var(--green) 0%,transparent)}}@media (max-width:1050px){.liveCalls>button{grid-template-columns:12px 1fr 1.2fr 1fr 72px}.liveCalls .liveIdentity:nth-of-type(4),.liveCalls>button>i{display:none}}@media (max-width:540px){.sortBar{align-items:stretch;flex-direction:column}.sortBar label,.sortBar select{width:100%}.detailDrawer{width:100vw;padding:19px 15px}.transcriptMessages{padding:10px}.transcriptMessages article{max-width:96%}.detailFacts{grid-template-columns:1fr}.liveStatus{grid-template-columns:1fr auto;gap:10px}.liveStatus>small{grid-column:1/-1;margin:0}.liveCalls>button{grid-template-columns:10px minmax(0,1fr) auto;align-items:start}.liveCalls .direction,.liveCalls .liveIdentity.agent{display:none}.liveDuration{grid-column:3;grid-row:1}.detailContext{grid-template-columns:1fr}}.health.degraded{border-color:var(--red);background:var(--surface-2)}.health.degraded strong{color:var(--red)}.health.degraded .pulse{background:var(--red);box-shadow:0 0 10px var(--red)}body{overflow-x:hidden}.content header>div:first-child,.incidentMain>span:nth-child(2){min-width:0}.incidentMain strong{white-space:normal;overflow-wrap:anywhere;line-height:1.35}.health .right{white-space:nowrap}@media (max-width:540px){.content header{position:relative;padding-right:52px}.headerActions{position:absolute;right:0;top:24px}.incidentMain small{line-height:1.4}.health .right{font-size:10px}}@media (max-width:430px){.metrics{grid-template-columns:1fr}.metrics label,.metrics small{white-space:normal}.health .right{max-width:74px;overflow:hidden;text-overflow:ellipsis}}.sidebar nav button.active{color:var(--pink);background:color-mix(in srgb,var(--pink) 10%,var(--panel));border-left:2px solid var(--pink)}.static{border-bottom:1px solid var(--line)}.overviewIncident{grid-template-columns:72px minmax(0,1fr) 48px 88px 82px}.incidentCard .incidentMain{grid-template-columns:72px minmax(0,1fr) 48px 88px 20px}.incidentStatusBadge{justify-self:end;min-width:72px;color:var(--text-soft);text-align:center;text-transform:uppercase;letter-spacing:.05em;background:var(--surface-2);border:1px solid var(--line);border-radius:5px;padding:5px 6px;font-size:7px;white-space:nowrap}.incidentStatusBadge.acknowledged{color:var(--text-soft);background:var(--surface-2);border-color:var(--line)}.incidentStatusBadge.in_progress{color:var(--pink);background:var(--surface-2);border-color:var(--pink)}.incidentStatusBadge.testing{color:var(--pink);background:var(--line);border-color:var(--pink)}.incidentStatusBadge.resolved{color:var(--green);background:var(--surface-2);border-color:var(--line)}.incidentStatusBadge.false_positive{color:var(--text-soft);background:var(--surface-2);border-color:var(--line)}.incidentOpenHint{color:var(--pink);font-size:9px;text-align:right;white-space:nowrap}.incidentRelated{grid-column:1/-1;border-top:1px solid var(--line);padding-top:15px}.relatedHeading{display:flex;justify-content:space-between;align-items:flex-end;gap:15px;margin-bottom:10px}.relatedHeading label,.relatedHeading strong{display:block}.relatedHeading strong{color:var(--text);font-size:12px;margin-top:5px}.relatedHeading>span{color:var(--muted);font-size:9px}.relatedCalls{display:grid;gap:7px}.relatedCalls>button{display:grid;grid-template-columns:27px minmax(0,1fr) auto 58px;align-items:center;gap:10px;width:100%;color:inherit;text-align:left;background:var(--surface-1);border:1px solid var(--line);border-radius:8px;padding:10px;cursor:pointer}.relatedCalls>button:hover{border-color:var(--pink);background:var(--surface-1)}.relatedNumber{display:grid;place-items:center;width:25px;height:25px;color:var(--text-soft);background:var(--surface-2);border-radius:50%;font-size:9px;font-weight:800}.relatedCalls small,.relatedCalls strong{display:block}.relatedCalls strong{font-size:10px}.relatedCalls small{color:var(--muted);font-size:8px;margin-top:3px}.relatedCalls p{color:var(--text-soft);font-size:9px;line-height:1.4;margin:6px 0 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.relatedCalls i{color:var(--pink);font-size:8px;font-style:normal;text-align:right}.relatedLoading{display:grid;place-items:center;padding:24px}.relatedLoading .spinner{width:22px;height:22px}.relatedEmpty{color:var(--muted);text-align:center;background:var(--surface-1);border:1px dashed var(--line);border-radius:8px;padding:20px;font-size:10px}.filterBar{display:grid;grid-template-columns:minmax(280px,1.6fr) repeat(4,minmax(125px,.55fr)) minmax(135px,auto);gap:9px;align-items:end;margin-bottom:14px;padding:14px;background:var(--panel);border:1px solid var(--line);border-radius:12px}.filterField{display:grid;gap:6px;min-width:0}.filterField>span{color:var(--muted);font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.filterBar input,.filterBar select,.panel select,.searchInput,.settingField input{background:var(--surface-1);border:1px solid var(--line);color:var(--text);border-radius:7px;padding:10px 11px;min-width:0}.filterAction,.filterBar input,.filterBar select{height:42px;width:100%}.filterAction{white-space:nowrap;padding-inline:14px}.workIndicator{position:relative;overflow:hidden;display:flex;align-items:center;gap:13px;margin:0 0 14px;padding:14px 16px;border:1px solid var(--line);border-radius:11px;background:linear-gradient(100deg,var(--surface-2),var(--surface-2));box-shadow:0 8px 30px rgba(0,0,0,.18)}.workIndicator:after{content:"";position:absolute;left:-40%;bottom:0;width:40%;height:2px;background:linear-gradient(90deg,transparent,var(--pink),transparent);animation:workSweep 1.6s ease-in-out infinite}.workIndicator.ai{border-color:var(--pink);background:linear-gradient(100deg,var(--surface-1),var(--surface-2))}.workOrb{display:grid;place-items:center;width:34px;height:34px;flex:0 0 auto;border-radius:50%;background:var(--line);color:var(--pink);animation:workPulse 1.4s ease-in-out infinite}.workIndicator>div{min-width:0}.workIndicator small,.workIndicator strong{display:block}.workIndicator strong{color:var(--text);font-size:12px}.workIndicator small{margin-top:3px;color:var(--muted);font-size:10px;line-height:1.45}.workIndicator i{display:flex;gap:4px;margin-top:7px}.workIndicator i b{width:4px;height:4px;border-radius:50%;background:var(--pink);animation:workDot 1.2s infinite}.workIndicator i b:nth-child(2){animation-delay:.15s}.workIndicator i b:nth-child(3){animation-delay:.3s}@keyframes workSweep{0%{left:-40%}to{left:110%}}@keyframes workPulse{0%,to{box-shadow:0 0 0 0 color-mix(in srgb,var(--pink) 14%,transparent)}50%{box-shadow:0 0 0 8px color-mix(in srgb,var(--pink) 5%,transparent)}}@keyframes workDot{0%,60%,to{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-2px)}}.manualScanProgress{margin:-10px 0 18px;padding:14px 16px;border:1px solid var(--line);border-radius:11px;background:var(--surface-2)}.scanProgressHead{display:flex;align-items:center;gap:11px}.scanProgressHead>span{display:grid;place-items:center;width:30px;height:30px;flex:0 0 auto;border-radius:50%;background:var(--line);color:var(--pink);font-weight:800}.scanProgressHead>span.running{animation:spin 1.4s linear infinite}.scanProgressHead>span.done{background:var(--surface-2);color:var(--green)}.scanProgressHead>span.failed{background:var(--line);color:var(--red)}.scanProgressHead small,.scanProgressHead strong{display:block}.scanProgressHead strong{font-size:12px}.scanProgressHead small{margin-top:3px;color:var(--muted);font-size:10px}.scanProgressTrack{height:4px;margin:13px 0 11px;overflow:hidden;border-radius:99px;background:var(--surface-2)}.scanProgressTrack i{display:block;height:100%;border-radius:inherit;background:var(--pink);transition:width .35s ease}.manualScanProgress.completed .scanProgressTrack i{background:var(--green)}.manualScanProgress.failed .scanProgressTrack i{background:var(--red)}.scanProgressMetrics{display:flex;flex-wrap:wrap;gap:18px;color:var(--muted);font-size:9px}.scanProgressMetrics b{color:var(--text);font-size:11px}.manualScanProgress>p{margin:10px 0 0;color:var(--red);font-size:10px}.conversationResults{padding-bottom:6px}.conversationList{display:grid;gap:9px}.conversationList>article{border:1px solid var(--line);background:var(--surface-1);border-radius:9px;padding:13px}.callTop{display:flex;align-items:center;gap:9px;font-size:11px}.callTop time{margin-left:auto}.callMeta,.callTop time{color:var(--muted);font-size:9px}.callMeta{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0}.callMeta span{border-right:1px solid var(--line);padding-right:8px}.campaignTag{color:var(--amber)}.conversationList p{color:var(--text-soft);font-size:11px;line-height:1.55;margin:8px 0 0;white-space:pre-wrap}.notice{background:var(--surface-2);border:1px solid var(--red);color:var(--red);border-radius:9px;padding:13px;margin-bottom:14px;font-size:11px}.proposal{display:grid;gap:8px;border-top:1px solid var(--line);padding:16px 0}.proposal>span{color:var(--muted);font-size:10px}.proposal button{justify-self:start;background:var(--surface-2);border:1px solid var(--line);color:var(--muted);padding:8px 12px;border-radius:7px}.diff{display:grid;grid-template-columns:1fr 1fr;gap:9px}.diff pre{white-space:pre-wrap;max-height:230px;overflow:auto;color:var(--red);padding:12px;border-radius:8px;font:10px/1.5 ui-monospace,monospace}.diff pre,.diff pre+pre{background:var(--surface-2)}.diff pre+pre{color:var(--green)}.accountManage{display:grid;grid-template-columns:repeat(2,1fr);gap:9px;margin-top:15px}.accountManage article{display:flex;justify-content:space-between;align-items:center;border:1px solid var(--line);padding:12px;border-radius:8px}.accountManage article.numberExcluded{border-color:var(--pink);background:linear-gradient(135deg,var(--surface-1),var(--surface-1))}.accountManage em{display:block;color:var(--pink);font-size:8px;font-style:normal;margin-top:6px}.accountControls{display:grid;gap:0;flex:0 0 auto}.accountControls .toggle{justify-content:flex-end;border-top:0;padding:4px 0}.accountControls .toggle span{min-width:104px}.accountManage small,.accountManage strong{display:block}.accountManage small{color:var(--muted);font-size:9px;margin-top:4px}.agentGrid{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.agentGrid article{background:var(--surface-1);border:1px solid var(--line);border-radius:8px;padding:13px;min-width:0}.agentGrid small,.agentGrid span,.agentGrid strong{display:block}.agentGrid span{color:var(--text-soft);font-size:9px;margin:5px 0}.agentGrid p,.agentGrid small{color:var(--muted);font-size:9px}.agentGrid p{line-height:1.45;overflow-wrap:anywhere}.agentGrid article:has(.agentExclusion){border-color:var(--pink);background:linear-gradient(135deg,var(--surface-1),var(--surface-1))}.agentExclusion{display:inline-block;color:var(--pink);background:var(--surface-2);border:1px solid var(--pink);border-radius:5px;padding:5px 7px;margin-top:8px;font-size:8px;font-style:normal}.settingsGrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.settingsGrid .panel h2{margin-bottom:16px}.settingField{display:flex;justify-content:space-between;align-items:center;gap:14px;color:var(--text-soft);font-size:11px;border-top:1px solid color-mix(in srgb,var(--line) 70%,transparent);padding:10px 0}.settingField input{width:150px;padding:8px}.toggle{display:flex;align-items:center;gap:9px;color:var(--text-soft);font-size:11px;border-top:1px solid color-mix(in srgb,var(--line) 70%,transparent);padding:11px 0}.toggle button{width:38px;height:21px;padding:2px;border:0;border-radius:12px;background:var(--line);cursor:pointer}.toggle button i{display:block;width:17px;height:17px;border-radius:50%;background:var(--text-soft);transition:.2s}.toggle button.on,.toggle button.on i{background:var(--green)}.toggle button.on i{transform:translateX(17px)}.toggle button:disabled{cursor:not-allowed;opacity:.55}.saveBar{grid-column:1/-1;position:sticky;bottom:14px;display:flex;align-items:center;justify-content:space-between;background:var(--surface-2);border:1px solid var(--line);box-shadow:0 10px 40px var(--surface-0);padding:13px 16px;border-radius:10px;font-size:11px}.signalGrid{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin:17px 0}.signalGrid article{padding:15px;background:var(--surface-1);border:1px solid var(--line);border-radius:8px}.signalGrid span,.signalGrid strong{display:block}.signalGrid strong{font:25px var(--font-sans)}.signalGrid span{font-size:9px;color:var(--muted);margin-top:5px}.signalGrid .bad,.signalGrid .warn{border-color:var(--red)}.resultPanel>h2{font-size:16px;line-height:1.5}.boot.inline{min-height:300px}@media (max-width:1100px){.filterBar{grid-template-columns:1fr 1fr 1fr}.filterSearch{grid-column:1/-1}.agentGrid{grid-template-columns:repeat(2,1fr)}}@media (max-width:780px){.accountManage,.diff,.settingsGrid{grid-template-columns:1fr}.filterBar{grid-template-columns:1fr 1fr}.filterSearch{grid-column:1/-1}.agentGrid{grid-template-columns:1fr}.saveBar{flex-direction:column;align-items:stretch;gap:10px}.saveBar button{width:100%}}@media (max-width:540px){.filterBar{grid-template-columns:1fr}.filterSearch{grid-column:auto}.filterBar .primaryButton{width:100%;font-size:11px}.filterBar .primaryButton:after{content:none}.callTop{flex-wrap:wrap}.callTop time{width:100%;margin-left:0}.settingField{align-items:flex-start;flex-direction:column}.settingField input{width:100%}.signalGrid{grid-template-columns:1fr}.overviewIncident{grid-template-columns:64px minmax(0,1fr) 72px 18px}.overviewIncident .confidence{display:none}.overviewIncident .incidentStatusBadge{min-width:66px}.incidentCard .incidentMain{grid-template-columns:64px minmax(0,1fr) 70px 18px}.incidentCard .confidence{display:none}.incidentStatusBadge{min-width:64px;padding-inline:4px;overflow:hidden;text-overflow:ellipsis}.incidentOpenHint{font-size:0}.incidentOpenHint:after{content:"›";font-size:20px}.relatedHeading{align-items:flex-start;flex-direction:column}.relatedCalls>button{grid-template-columns:27px minmax(0,1fr) auto}.relatedCalls i{display:none}.relatedCalls p{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}}